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Anhui Tianmi Technology Development Co., Ltd.
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刚刚
Anhui Tianmi Technology Development Co., Ltd.
Online · Always at your service
刚刚
Last updated: September 17, 2026
This Policy applies to B2B product orders made through this website. Read it with the official quotation, proforma invoice, order confirmation, contract, and quality agreement. If they conflict, the express written terms for that transaction control.
Products may already be procured, scheduled, customised, inspected, packed, or shipped for an order, so cancellation is not automatic. Submit a written request promptly through the order or after-sales channel, stating the order number, reason, and requested resolution. We assess whether cancellation is possible and any amount based on order status and incurred non-recoverable costs.
Raise a quality claim in writing within 15 days of receipt (or another period agreed in writing), with the order or batch number, affected quantity, photos, video, installation or inspection information, and other supporting material; goods not disputed in writing within that period are deemed accepted as conforming. Do not return goods without our written approval; unauthorised returns are at your risk and cost and we may refuse them. We may require further inspection, samples, third-party testing, or joint confirmation.
A confirmed remedy may include replacement, repair, technical support, price reduction, order credit, or refund, depending on the transaction documents, cause of the issue, and incurred costs. Any refund is made using the amount, route, and beneficiary account confirmed by both parties. We will never change a refund or beneficiary account solely through email or instant message. Independently verify any account change through the contact details published on this website. Unless we agree otherwise in writing, refunds do not cover import duties, freight, insurance, or third-party costs already paid by the buyer; refunds are subject to finance reconciliation and are processed within the period agreed in writing after both parties confirm.
Use the after-sales entry in your order, or send the order number and supporting material to www.tmtoptech.cn. Submitting a remittance proof does not confirm receipt of funds; any refund, credit, or replacement requires manual verification and confirmation.